Do you have the commitment, energy and person-centred values to make a real difference to the lives of older people with care and support needs? Are you passionate about enabling people to enjoy a good quality of life in extra care housing while remaining as independent as possible?
We are seeking a proactive and compassionate leader to oversee the operational management and quality of one of our Extra Care services in Battersea, Wandsworth. Prince of Wales Drive has the capacity for 59 residents to live in their own self-contained flats. Some of them are sheltered tenants and at present we serve around 35 residents. You will ensure the delivery of a person-centred and empowering service which meets the needs of our clients. You will be supported by 2 excellent Extra Care Support Coordinators.
Further you will work with the housing provider and service users’ families and friends to promote a positive and inclusive atmosphere within the service. You must be flexible, energetic and reliable with a well-organised approach to staff deployment and service delivery.
You must have significant practitioner or management experience in relevant health or social care service provision alongside a warm, person-centered and respectful approach. An understanding of CQC quality requirements and care standards is essential. You should have a relevant professional qualification and/or a degree level qualification.
Creative Support is an Investor in People and we are committed to your continuous professional development. You will have the opportunity to meet your training and development needs with accredited training. You will be joining a very well-motivated regional team of senior managers who work together and support each other to provide excellent services in various boroughs of London.
Summary of Role:
To be responsible for the leadership and operational management of an Extra Care Service for older people who have a range of needs, including physical disabilities and mental health needs, dementia and long term health conditions. You are expected to collaborate positively with the housing provider, Care Managers, health professionals and other stakeholders.
To be accountable as Registered Manager for the overall quality of the service and to ensure it conforms with the service specification, quality standards and expectations of Creative Support, the Council and stakeholders. You will ensure that CQC care standards are met and that the highest level of customer service is provided.
To work with our partner housing provider to promote a positive, inclusive atmosphere within the scheme. To encourage participation in social activities on-site and to build connections in the wider community.
To ensure that the people we support receive individualised, person-centred care and support which enables them to enjoy a good quality of life. To work with each person we support and their wider network of support to achieve positive outcomes.
To deploy staff efficiently and effectively and to coordinate the delivery of care and support, ensuring that all service users receive planned care in accordance with their assessed needs and preferences.
To ensure the safety and wellbeing of the people we support at all times, ensuring that policies and procedures are followed, that medication is administered as prescribed and that all care provided is properly documented and regularly checked and reviewed.
QUALITIES REQUIRED:
Significant practitioner and/or management experience, skills and knowledge in one of the following areas:
Services for older people/people with dementia/memory loss/mental health needs/physical or learning disabilities
Residential day or community services for older people
Extra care or home care services for older people
Prevention and re-enablement services for older people
Experience Required:
Experience of carrying out the role of Registered Manager
Experience of managing and supervising staff, coordinating the delivery of care and support and planning rotas to meet the needs and preferences of service users
A relevant professional qualification (e.g. Diploma in Social Work, RMN/RGN, NVQ 4/5, RMA)
A degree level or equivalent qualification
Good written/verbal communication skills
A warm and person centred approach to working with older people
Ability to provide respectful personal care and support as required
Ability to lead, manage and supervise staff assertively to ensure effective team working, high standards of practice and positive outcomes for service users
Ability to assess needs and risks and to devise and implement outcome focused care and support plans
Excellent written and verbal communication skills
Ability to produce high quality written reports and data within deadlines
Good organisational skills with the ability to prioritise and manage a busy workload
Ability to solve problems and make decisions under pressure
Personal resilience and ability to manage competing priorities
Ability to work positively and collaboratively with a range of agencies, to gain the confidence and respect of families, professionals and other stakeholders and to sustain productive partnerships
Applicants must enjoy good health and be able to reliably carry out the responsibilities of the post
Willingness to work flexibly and responsively to meet the needs of the service
Extensive Management Experience: Candidates must have significant experience in managerial roles within the healthcare and care services sector, ranging from regional management to operational oversight of multiple branches or facilities.
Regulatory Compliance: Candidates must be able to emphasizes their commitment to compliance with industry regulations and standards, such as CQC ratings, health and safety guidelines, and legislative requirements.
Leadership and Team Development: All candidates must be able to demonstrate experience in leading and developing teams, implementing training programs, and fostering a culture of continuous improvement.
Operational Oversight: The candidates must have experience in overseeing day-to-day operations, managing staff, budgets, and ensuring service delivery standards.
Achievement Orientation: Each candidate needs to be able to be specific with their achievements in their roles, such as successful restructuring, growth initiatives, and implementation of quality improvement measures.
Stakeholder Engagement: The candidates must have experience in developing and maintaining relationships with various stakeholders, including clients, local authorities, commissioners, and third-party providers.
Strengths:
Strategic Planning: All candidates need to be able to exhibit strong strategic planning skills, as evidenced by their roles in setting up new services, implementing growth plans, and executing acquisitions.
Operational Efficiency: The candidates must be able to demonstrate a focus on operational efficiency and optimization, including restructuring services, reducing overhead costs, and implementing efficient processes.
Financial Management: Each candidate need to have experience in managing budgets, PandL, financial audits, and resource allocation, highlighting proficiency in financial management.
Quality Improvement: The candidates need to show a commitment to quality improvement and service excellence, achieving good or outstanding ratings, implementing quality monitoring systems, and ensuring compliance.
Customer/Client Relationship Management: All candidates must be able to emphasize the importance of maintaining positive relationships with clients, tenants, and stakeholders, indicating a strong focus on customer/client satisfaction and retention.
Sorry, this role is no longer available to apply for.
