In our supported living and outreach services, individuals with a learning disability and autism are supported within their own homes to live as independently and as safely as possible. We are pleased to be able to welcome an additional onsite Team Leader to oversee the day to day management of 2 supported living services, supporting individuals with a learning disabilities and autism in their own homes.
We provide a wide range of support within these services including one to one assistance to achieve your goals, accessing social activities and community resources, personal care, maximising independence, daily living tasks, medication and going on holiday.
Job Role:
Be responsible for the management of 2 supported living services in the Birmingham area;
To develop and co-ordinate a flexible, high quality service for adults with a learning disability and autism;
Supervise and manage a team of staff providing person centred support. To enable the service users to maintain their independence, experience improved wellbeing, and enjoy opportunities for personal development.
Ensure that all staff work in a positive, person-centred and non-discriminatory manner, ensuring that the rights of service users are respected at all times;
To ensure that the service is provided in accordance with the service specification and contract, and to comply with all monitoring and evaluation requirements. To demonstrate the quality and effectiveness of the service through acquiring feedback from service users and stakeholders, and collating positive outcomes;
Ensure the services are of high quality and compliant with CQC regulations.
Lead and manage staff so as to ensure that the highest levels of performance and standards of work are achieved.
To co-ordinate and deploy staff resources as efficiently as possible in relation to the needs of clients and the requirements of the service.
Generate and maintain a customer focused ethos at all times and to ensure excellent working relationships with other professionals.
To ensure that all staff receive personal support, supervision and appraisal. To take appropriate supportive and corrective action to ensure that performance difficulties are addressed effectively.
Ensure that staff training and development needs are identified and met. To participate in the planning and delivery of staff training and development activities
EXPERIENCE REQUIRED:
Ability to engage positively with service users and their families and to develop and sustain warm and trusting relationships
Ability to demonstrate initiative, self-motivation and resourcefulness
Relevant experience of supporting people who have learning disabilities
Experience of staff supervision recruitment and management
Familiarity with current national policy and good practice in the provision of support and support services.
Excellent written and verbal communication skills and the ability to listen sensitively to others
Ability to liaise in a professional manner with other agencies and to work in a positive way with the families and friends of service users
A non-judgemental, accepting approach to working with people who may be challenging
Knowledge of helpful approaches and strategies to support people with learning disabilities and autism
Ability to use a range of communication approaches (e.g. Makaton)
Ability to carry out holistic assessments of individual support and support needs, including risk assessment
Ability to devise effective individual care plans, risk management plans and protocols for managing challenging behaviour
Understanding the person-centred aims and principles of Creative Support and the ability to put them into practice
A high level of customer focus and the ability to lead/manage a team to provide excellent customer service
Experience of consulting with service users and responding to their views in service development and delivery
Experience of evaluating, monitoring and reviewing services
At least one years’ experience of supervising staff or managing services for people with learning disabilities
A relevant professional qualification such as NVQ/HandSC Diploma Level 4/5.
Willingness to work flexible hours according to needs of the agency and service users
Willingness to attend training courses and events
Willing to accept feedback and guidance and to be accountable to colleagues and managers
Salary: Up to £24,887.50 per annum based on experience and qualifications.
Hours: Full time (37.5 hours per week) to be worked flexibly including evenings, weekends, sleep-ins and bank holidays according to the needs of the service.
Benefits of working with Creative Support:
A one-off bonus of £100 upon successful completion of the 4-month probationary period.
Competitive pay and a pension with company contribution and 28 days annual leave,
Company paid enhanced DBS for all staff
Free employee support programme
All our staff are supported 24/7 by our out-of-hours teams
Support to complete the nationally recognised Care Certificate and Social Care Diploma
Sorry, this role is no longer available to apply for.
