We are recruiting on behalf of Creative Support for a Training & Qualifications Administrator. Creative Support is a not-for-profit organisation promoting the independence, inclusion and wellbeing of people with care and support needs. We do this by working with the people we support, their families and partner agencies to deliver innovative, high-quality services to meet individual needs and aspirations.
The main purpose of the post is to provide an efficient and responsive administration service within our busy Learning and Development department based in Stockport town centre. The Learning and Development department provides a dedicated service to all employees of Creative Support, co-ordinating both internal and external training and development opportunities. A high standard of customer care and professionalism is required at all times.
Responsibilities:
- To manage the digital process for staff qualifications from end to end.
- To register and claim certification for learners
- Liaise with the Vocational Qualifications Centre Manager and Head of Engagement and Learning regarding tasks and duties
- To liaise with the Awarding Organisations regarding administration of vocational qualifications.
- Monitor and manage assessment centre communications.
- Carry out administration of qualifications claimed for funding purposes.
- To be responsible for ensuring learners and management receive vocational qualification certificates.
- Book mandatory training sessions for Creative Support new starters and ensure that all relevant qualification data is received.
- To book staff on training courses, update the training database, present delegate attendance lists and certificates.
- Answer the phone in a professional and efficient manner, take accurate messages and liaise with other staff and managers.
- To deal with email enquiries regarding learning & development.
- Keep the computerised and manual filing system in order.
- To set up the training rooms including projectors, laptops, overheads etc.
- Photocopy forms and ensure sufficient stocks of paperwork.
- Welcome visitors in a courteous manner.
- Process delegate expense claims and issue cash accordingly.
- Support trainers in the preparation of course material and ensure all course material is maintained and stored on a central system.
- To complete general administrative duties including photocopying, filing and archiving and to prepare documents in advance of training courses.
- To take accurate minutes of learning and development meetings.
- Assist the management team in planning the annual training calendar in relation to both internal and external training courses.
- Maintain a delegate record for individuals who do not attend training courses and to inform managers by email and maintain a monthly report.