Recovery Worker, Guildford

Job Summary:

Support the Centre Manager, and the Therapeutic team in providing a service and engaging the clients in decision making and behavioural change as well as supporting clients in the successful completion of their treatment journey with the Company.

Main Duties & Responsibilities

The following is not an exhaustive list of duties but an overview of the work required.

• Undertake all duties and responsibilities in accordance with:

  The Company’s policies, procedures, protocols, guidelines and standards

Good professional practice and the Company’s Quality Assurance strategy

CQC and other regulatory requirements

Relevant legislation

All legal and contractual obligations

Particularly in relation to information governance, confidentiality, diversity, health & safety and medication control as defined from time to time

• Assist in ensuring that the cleanliness and safety of the centre is maintained to a high standard
• Assist with intake, assessment and discharge interventions.
• Supervise the safe custody, control, administration and documenting of medication, ensuring the medication is prescribed on time and assisting clients where necessary.
• Support the therapy team in:

the development, implementation and monitoring of a range of client interventions

the delivery of 12 step work and basic group work

• Ensure clients observe the programme’s rules and support the manager in investigating and taking action where these may have been breached including substance testing.
• Provide advice, information and support to clients including that focus on maintaining an abstinent lifestyle.
• Maintain accurate client records
• Assist in the transfer of individuals between agencies and services.
• Assist in ensuring that the centre is a clean, orderly and safe building.
• Ensure residents attend external appointments in line with their care plan by supporting them to access transport or accompanying them if necessary.
• Escort clients to any external excursions as part of their residence and therapeutic programme.
• Supporting clients with undertaking daily living responsibilities as part of their therapeutic programme.
• Ensure that service users are given interim questionnaires to complete and assist if necessary for quality control purposes
• Undertake such other duties as may be reasonably required by the Line Manager and/or the Senior Management Team or Directors.

Essential criteria

• Possession of (or preparedness to work to) a NVQ Level 2 qualification in Health and Social Care or similar.
• Evidenced training or experience in the substance misuse field and models of service delivery.
• Good organisational skills and time management skills in relation to own workload.
• Good verbal and written communication skills at all levels, including for reporting purposes.
• Ability to work on own initiative and as part of team in a collaborative and supportive manner.
• Knowledge of safe working practices in a therapeutic environment. 
• Knowledge of the 12 step model of recovery
• Knowledge of Health and Safety, including assessing high-risk situations
• Knowledge of working with a care planned approach.
• Strong active listening skills
• Ability to manage and defuse crisis effectively
• Ability to express empathy and a non-judgemental attitude with a calm, caring approach
• Good administration skills
• Ability to establish, engage, and disengage from relationships with individuals
• Strong customer service skills
• Ability to respond flexibly to the demands of the role
•  Ability to engage in continuous professional development
•  Ability to have an appreciation of and work effectively with people from a diverse background

Additional Requirement

1. Night working
2. You will need to be flexible with your working hours to accommodate the 24 hour rota system, and if necessary in an emergency to work unsocial hours