We are recruiting on behalf of Creative Support. They are a high quality provider of support to individuals with a wide range of care needs including, individuals with a learning disability and other needs. Employing over 5,200 staff members, we are continuing to grow at a fast pace nationally and are looking for a Project Manager.

The Role:

To develop and coordinate a flexible and high quality service for adults with learning disabilities/mental health needs. To supervise and manage a team of staff, providing person centred support to enable service users to maintain their independence, experience improved wellbeing and enjoy opportunities for personal development. To ensure that all staff works in a positive, person centred and anti-discriminatory manner, ensuring the rights of service users are respected at all times. 

To ensure that the service is provided in accordance with the service specification and the service contract and to comply with all CQC compliances alongside corporate monitoring and evaluation requirements. To demonstrate the quality and effectiveness of the service through seeking feedback from service users and stakeholders, collating positive outcomes and ensuring the quality of service delivery

Duties:

• Lead and manage staff so as to ensure that the highest levels of performance and standards of work are achieved.
• To co-ordinate and deploy staff resources as efficiently as possible in relation to the needs of clients and the requirements of the service. Helping develop and implement person centred rota’s
• enerate and maintain a customer focused ethos at all times and to ensure excellent working relationships with other professionals.
• To ensure that all staff receive personal support, supervision and appraisal.  To take appropriate supportive and corrective action to ensure that performance difficulties are addressed effectively.
• Ensure that staff training and development needs are identified and met. To participate in the planning and delivery of staff training and development activities.
• To ensure that staff understand and are committed to the values and objectives of the service and Creative Support.
• Organise and chair team meetings.G
• Promote good practice and to brief staff regarding policy and practice issues.
• Ensure that staff support service users in ways which are empowering, build confidence and self-esteem and maximise independence. 
• Promote commitment to Positive Behaviour Management Guidelines and competence in developing such guidelines in collaboration with service users and the wider Multi-Disciplinary Team where appropriate.
• To organise and manage the recruitment and selection of staff, under the direction of the Service Manager/Director, ensuring a high level of service user participation in the selection process.
• To ensure that staff develop and sustain warm and trusting relationships with service users and that staff promote their self-esteem, happiness and emotional health.
• Ensure that the service supports service users in developing socially valued lifestyles which includes a varied range of culturally and age appropriate experiences, building on the strengths, interests and aspirations of the service user.  To enable people to access social, leisure, work and educational opportunities and to sustain an active programme of involvement in such activities.
• To be accountable for the overall quality of the Project and to ensure that it conforms at all times with the service specification and the quality standards and expectations of Creative Support purchasers and stakeholders.
• To ensure effective joint working with partner agencies and the achievement of agreed service objectives. To ensure that each agency performs its separate responsibilities and that excellent communications are maintained.
• To ensure that policies and regulations pertaining to fire, environmental health, lone working, general safety and security are understood and adhered to by all staff, tenants and visitors. To promote a high standard of health and safety awareness. To record and investigate accidents and incidents within the Project and to take appropriate follow-up action
• To encourage customer feedback, and suggestions for improving services and to promote a positive attitude to complaints. To ensure that complaints are fully investigated within the agreed procedures of Creative Support and that timely and appropriate action is carried out. To ensure that the individual rights of service users are respected by staff and that service users are offered access to sources of independent advocacy and advice.

Hours of Work:

Full time hours are 37.5 per week. To be worked flexibly on a rota which may include evenings, weekends and public holidays according to the needs of the service.

Experience Required:

• A minimum of three years’ experience supporting people with learning difficulties/mental health needs
• At least one years’ experience of supervising staff or managing services for people with learning disabilities/mental health needs
• Possession of or willing to work towards , NVQ 4/5, RMA, Diploma Level 5 or equivalent professional qualification
• Ability to provide person centered rota’s for the service
• Knowledge & understanding of the Mental Capacity Act and DOLs as well as comprehensive knowledge of CQC standards and requirements and service compliance.
• Awareness of current approaches and good practice in the provision of support for people with learning disabilities/mental health needs.
• Understanding of the rights & entitlements of service users and ability to advocate on their behalf 
• Ability to engage with service users, and to develop and sustain warm and trusting relationships
• A high level of customer focus and the ability to lead and manage a team to provide excellent customer service
• Good written & verbal communication skills and ability to listen to listen sensitively to others
• Good numeracy skills and experience of preparing/managing budgets
• Ability to carry out comprehensive assessment of an individual’s support needs
• Ability to devise effective individual care plans, risk management plans and management guidelines in partnership with service users, families & involved agencies
• Experience of consulting with service users & families and responding to their views in service development and delivery
• Ability   to demonstrate initiative,           self-motivation and resourcefulness
• Ability to build effective, professional professionals, other agencies and families of service users
• Ability to support and supervise junior staff and provide on the job coaching, personal development and guidance to all staff
• Experience of staff recruitment & selection and knowledge of equal opportunities
• Experience of developing new services/initiatives in partnership with others and of evaluating & monitoring success 
• Willingness to work flexible hours according to needs of the agency and service users (including participation in the local on call service)

Benefits of working with Creative Support:

A one-off bonus of £100 upon successful completion of the 4-month probationary period.

Competitive pay and a pension with company contribution and 28 days annual leave,

Company paid enhanced DBS for all staff

Free employee support programme

All our staff are supported 24/7 by our out-of-hours teams

Support to complete the nationally recognised Care Certificate and Social Care Diploma