The Support Coordinator will be responsible for overseeing the staffing team, providing guidance, and setting a positive example by adhering to best practices, policies, and procedures. They will promptly address any issues or concerns and escalate these to the Registered Manager or Deputy Manager when necessary. This role involves working in a busy 24-hour supported living service for individuals with physical disabilities and complex health needs. The =role involves working in a busy 24-hour supported living service for individuals with physical disabilities and complex health needs.
The Role:
- You will provide respectful personal care and practical care and support to 10 people with physical disabilities and complex health needs, building the independence of service users, and ensuring that they are enabled to live meaningful and valued lifestyles. You will be working across 2 services
- You will assist your line manager in the coordination and operational management of the service, ensuring that it meets all requirements, standards and expectations of service users, the commissioners, Creative Support, and other stakeholders.
- You will support and supervise staff including deploying the team according to service user needs and preferences
- You will liaise effectively with service users, families, the multidisciplinary team, and involved professionals to ensure a consistent and coordinated service and maximise outcomes for service users.
- You will deputise for the Registered Manager in all aspects of service delivery
Support of Service Users
- To ensure that staff develop and sustain warm and trusting relationships with service users and that staff promote their self-esteem, happiness and emotional health.
- To ensure that staff encourage and support service users in expressing their needs, views and concerns.
- To ensure that service user’s right to privacy is respected and ensure that their dignity is maintained
- To ensure that all service users have Individual Lifestyle Support Plans and Person Centred Plans which are regularly reviewed and evaluated. To monitor the content, implementation and effectiveness of plans. To ensure that all service users have a key worker and coworker and to act as the nominated key worker as appropriate.
- To ensure that staff respect and promote the rights and entitlements of people with physical disabilities. To enable service users to participate as fully as possible in their communities. To ensure that service users are offered access to sources of independent advocacy and advice.
- To ensure that the service supports service users in developing socially valued lifestyles which include a varied range of culturally and age appropriate experiences, building on the strengths, interests and aspirations of the service user. To enable people to access social, leisure, work and educational opportunities and to sustain an active programme of involvement in such activities.
Staff Management
- To support the Registered Manager to lead and manage staff so as to ensure that the highest levels of performance and standards of work are achieved.
- To plan ahead to meet the needs of service users as identified by their individual Person Centred Plan by:
Co-coordinating and deploying staff time in such a way as to ensure maximum efficiency and effectiveness in the use of staffing resources
Delegating tasks and responsibilities as appropriate
Ensuring that all duties are carried out as prescribed and that quality standards are met at all times
Ensuring that all planned service user activities take place and that all individual programs are followed.
- To co-ordinate and deploy staff resources as efficiently as possible in relation to the needs of service users and the requirements of the service.
- To generate and maintain a customer focused ethos at all times and to ensure excellent working relationships with other professionals and stakeholders.
- To ensure that all staff receive personal support, supervision and appraisal. To take appropriate supportive and corrective action to ensure that performance difficulties are addressed effectively.
- To ensure that staff training and development needs are identified and met. To participate in the planning and delivery of staff training and development activities. To act as NVQ assessor for staff undertaking NVQ programmes. To coach, train and supervise nursing, social work and other students on placements and to contribute to agency training initiatives.