We are recruiting on behalf of Creative Support for a Bank Staff Advisor to join their Resourcing Team. Creative Support is a not-for-profit organisation promoting the independence, inclusion and wellbeing of people with care and support needs. They do this by working with the people they support, their families and partner agencies to deliver innovative, high-quality services to meet individual needs and aspirations.
We are seeking a confident, friendly individual to join our vibrant, fast paced Resourcing Team based in our Stockport Head Office, a few minutes’ walk away from Stockport train station. The main purpose of the role is to provide national shift cover across our services, ensuring the sourcing of suitable cover. You will be responsible for managing computerised records of shifts and ensuring that all processes run smoothly.
Administrative tasks :
- To carry out the filing and updating of computerised records routinely and accurately;
- To collate records on and review Relief Staff participation on a regular basis to ensure that the Relief Staff employee list is accurate and up to date;
- Balancing multiple responsibilities, ensuring all tasks are completed in a timely and efficient manner;
- Working collaboratively within a Multidisciplinary Team to achieve shared goals;
- To achieve a high standard of both verbal and written communication
Advisor Tasks:
- Maintain computerised records for allocated areas nationally based on shift requests from services an updates;
- To maintain dialogue with managers, staff members and agencies regarding coverage of shifts;
- Raise any issues with the Resourcing Team Leader as required, in a timely and professional way;
- To liaise with agencies on the Preferred Supplier List in a professional manner to log shifts, ensuring any agency usage is authorised with relevant managers prior to booking and issuing relevant purchase orders;
- To contribute to the maintenance of records and covering of shifts of absent team members as required;
- Training new starters in the department to a high level of competency;
- Dealing with a diverse range of issues, covering topics such as safeguarding and tech support;
Compliance tasks:
- You will act as a point of contact for Relief Staff queries dealing with such queries in a professional, informative and polite manner;
- Contacting Bank Staff members with shifts through text, calls and email;
- Register and support new Relief Staff members and de-register leavers in a timely manner;
- To ensure the accurate maintenance of the Staff database, including staff contact details and staff availability;
- To liaise with the Training Team regarding mandatory training for each Relief Staff Member and ensure staff are notified by phone, email or letter;
- To ensure that any issues and concerns raised regarding Relief Staff members are directed to the Resourcing Manager in a timely and confidential manner;
- To signpost bank workers to the correct departments and supply them with adequate support;
Other Responsibilities:
- You will accept regular supervision from the Team Leader;
- To carry out all work undertaken in a manner that reflects the aims and principals of Creative Support;
- To comply with and implement the Equal Opportunities Policy;
- You will maintain confidentiality at all times in accordance to Creative Support Policy and the framework of the Data Protection Act;
- You will review and co-ordinate your training needs and requirements with the Relief Staff Team Leader and attend any courses you are placed on;
- To observe the Policies, procedures and guidelines for good practice;
- Any other department duties as required.