The Role:
You will provide person centred support and care to people with support needs at our inter-generational extra care service in Hull. This includes providing respectful personal care, emotional and practical support with daily activities and living tasks. You will supervise staff and deploy staff time efficiently in line with service user needs and preferences.
You will collaborate with service users, families and involved professionals to maximise outcomes for service users.
You will assist senior staff in the coordination and operational management of the service to ensure that service user needs, preferences and contract requirements are met.
Main Duties:
- Provide person centre care and support for people with support needs in their home environment. Ensuring person centred and aspirational support plans and risk assessments are in place and regularly updated and reviewed.
- Ensure all care and support provided is to a very high standard and line with people’s needs and preferences. Fully involve the person in setting goals, including family, significant others and professionals in line with peoples preferences.
- Offer support, supervision and guidance to all staff, ensure that staff are appropriately supported, trained and understand the needs of each service user they support in line with care plans.
- Visit service users and families regularly to ascertain their satisfaction with the service and to receive feedback and suggestions. Concerns/queries are addressed within 24 hours. Ensure the Registered Manager and Deputy Manager are fully informed of all concerns.
- Liaise with team members to ensure a consistent, coordinated and safe service. Coordinate the shifts and ensure handovers take place and effective communication of needs and risks.
- Assist senior managers with running of the service, ensuring that new staff and service users are welcomed and fully informed of their rights and responsibilities to ensure a high quality service. Ensure that the service fulfils CQC domiciliary care standards at all times.
- To offer support and reassurance to service users who may be anxious, distressed or disorientated. Ensure all concerns are reported to medical professionals and other statutory services.
- Develop warm, trusting relationships with service users and families and encourage them to express their needs, views and concerns.
- Work alongside the Service Manager and Deputy Manager and take delegated responsibility for:
Health and Safety aspects
Referral and allocation procedures
Feedback and report writing
Monitoring quality in the community and evaluation of the service
Completing all extra care rotas
Client participation
Financial and administrative procedures
Medication procedures
Lone working policies and procedures
Complaints, compliments and suggestions procedures
Identifying training needs for staff
To liaise with the manager support officer any annual leave staff wish to take
Delivering Training
Delivering direct care
Safeguarding procedures
- Assist in monitoring service user’s health and wellbeing and inform the Registered Manager and involved professionals of changes in needs concerns or circumstances. Liaise with GP’s, district nurses, occupational therapists and involved professionals to meet service user needs.
- Respect the service user’s right to privacy and to ensure that their dignity is maintained at all times.
- Enable service users to retain as much independence and control over their lives as possible. Enhance the confidence and coping abilities of service users through encouragement and positive feedback.
Hours of Work:
Full time, 37.5 hours per week. To be worked flexibly on a rota which will include days, evenings, weekends, nights and public holidays according to the needs of the service. On call payments will be made in addition to your salary.