If you’re highly organised, people-focused and thrive under pressure, this is the role for you. As a Co-ordinator, you’ll manage your own patch while supporting and mentoring the rest of the Co-ordination Team. You’ll ensure every visit is covered, every client receives consistent care and every communication is recorded accurately. You’ll play a central role in maintaining the operational heartbeat of Ablecross – balancing people, systems and compliance to deliver safe, high-quality care.
Purpose
To lead and manage care co-ordination across your patch, ensuring efficient scheduling, timely package acceptance, accurate documentation and strong communication between clients, carers and field staff. Provide supervision to allocated carers and ensures compliance with CQC standards, local-authority contracts and company policies.
Core Responsibilities
- Rota & Scheduling Oversight – Manage and review daily rotas; ensure double-ups, travel times and continuity are maintained; proactively resolve gaps.
- Patch Management – Own a defined client patch. Maintaining daily oversight of–visits, carer performance, documentation and client outcomes.
- Leadership & Mentoring – Guide Co-ordinators and Admin staff across all patches; provide day-to-day support, mentoring and feedback. Participate in the weekly rota meeting, ensuring all rotas are prepared a minimum of 2 weeks in advance.
- Documentation & Record Keeping – Maintain meticulous documentation of all communications, incidents, welfare checks, and service changes. Ensure spreadsheets and trackers (continuity, lateness, complaints, welfare calls, LA referrals) are updated daily and accessible for audit.
- Local-Authority Packages – Accept and process all LA packages within required timelines; ensure correct set-up on Access Care Planner and handover to paired Field Supervisor.
- Escalations & Concerns – Work closely with the Senior Care Supervisor to support the Registered Manager in monitoring escalations, actioning complaint resolutions, be the first point of call for concerns from the Coordinators.
- Compliance & Reporting – Prepare weekly patch reports (missed calls, continuity, incidents, feedback); ensure all Access and ECM data is up to date for QA review.
- Carer Line Management – Conduct quarterly supervisions; maintain performance records, document outcomes and follow-up actions.
- Collaboration with Field Team – Work closely with the Senior Care Supervisor to align tasks and ensure all visits reflect up-to-date care plans.
- Escalations & Problem Solving – Handle welfare concerns, communication breakdowns and staffing issues promptly; escalate to RM as necessary.
- On-Call Cover – Participate in the on-call rota, ensuring smooth service continuity out of hours.
- Continuous Improvement – Identify inefficiencies in coordination workflows and propose system or process improvements.