We have a great opportunity available in London N1C.
What's on offer:-
- Salary: £46,867.42 Per Annum
- Working Hours: 37.5 hours per week
- Working Pattern: Monday to Friday
- Duration : 3months (Potential temp to perm)
As the CQC Registered Manager, you will provide motivational leadership across a defined service area to empower and engage your team. You will oversee the delivery of a safe, caring, compassionate and outstanding service that meets CQC regulatory requirements. You will also be responsible for ensuring the service meets the highest operational standards and agreed performance targets enabling customers to thrive and lead fulfilled and dignified lives.
Role requires you to:
Lead the team:
· Line manage a team and create a safe environment where colleagues can talk openly and honestly.
· Clearly communicate expectations and performance targets for each service.
· Hold regular ‘one-to-one’ sessions to reflect on achievements, performance and support individual personal wellbeing.
· Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential.
· Facilitate regular team meetings to update and empower your team to share ideas and best practice.
· Embrace reflective practice techniques so the team can learn from their experiences.
· Recognise, praise and acknowledge achievements of colleagues and team.
· Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives.
· Recruit great people, identifying succession opportunities and developing colleagues to reach their full potential.
· Ensure the service is effectively resourced and planned to deliver a colleague rota that covers all shifts effectively.
· Devise, plan and deliver a comprehensive induction and continuous development plans for your team.
· Lead your team to provide a person-centred, service for customers in line with CQC standards - putting customers at the heart of everything we do so that they can lead independent, dignified and fulfilling lives.
Manage the service:
You will be the CQC registered manager of the service ensuring it meets regulatory and contractual requirements by:
· Ensuring customers and colleagues are safe by consistently following Riverside’s Policy and Procedure framework at all times e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling.
· Making sure that services maintain and record customer information on Riverside and relevant external IT systems, ensuring information is clear, accurate and strengths-based.
· Producing reports, financial information and other written documentation to support contract development and delivery, as required.
· Ensuring compliance with health & safety legislation and other regulatory obligations, assessing risk, putting in control measures and reporting risks.
· Taking overall responsibility for the housing management service within the area, working with asset and compliance colleagues to ensure properties are safe and that voids and repairs are managed appropriately.
· Leading the referral process to ensure that it is efficient and effective for customers and the purchasing authority.
· Ensuring rental income meets targets.
· Making sure a comprehensive tenancy sustainment service is available to all customers.
· Formulating, forecasting and managing budgets to ensure efficient use of resources.
· Making sure that the service works as part of internal and external multidisciplinary teams.
Strategy and development of services:
Implement and maintain an effective quality assurance programme to promote best practice and continuous improvement.
· Contribute to the delivery of the Corporate Plan, ensuring corporate objectives are delivered in your area.
· Adapt the service appropriately to meet changing customer demand and needs.
· Implement and deliver a service review process to ensure continuous improvement.
· Ensure customers’ views are included in the development and delivery of services, by promoting the highest levels of customer consultation, communication and co-production.
· Build positive relationships with all key stakeholders by attending forums, groups and networking events to promote and position Riverside as the preferred provider in the area.
· Enrich our communities with activities, encouraging customers to embrace these opportunities.
· Participate in strategic planning and service development to ensure the improvement and growth of our services.
Other Information
· You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
· Deputise for other managers and be part of an “on-call” rota.
· Travel to different properties within the defined area as and when required.
· Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
· Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
· Deliver your role in line with Riverside company values – “Our Riverside Way”.
· Participate in team meetings, attend regular supervisions and reflective practice sessions.
· Legislation requires employees who hold this role to have a full course of Covid-19 vaccinations and colleagues would need to provide evidence of this.
· From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager.