Housing Management Officer - London, South London

Post: Housing Management Officer

Responsible to: Service Manager

Location: South West London with travel across London

Main Purpose of role: To provide a full housing

management function and targeted support to

women affected by domestic abuse

across Hestia’s domestic abuse accommodation

based support services in South West London

Reportees: None

Key responsibilities:

• To ensure the housing management functions of health and safety of the

property, maintenance and voids control, are kept according policy for under 50

units

• Management of service users rent/charges collection, arrears avoidance control,

debt management

• Under the direction of the Service Manager, liaise with partner Registered

Providers, ensuring adherence to Management Agreements

• Management of service users DWP, Revenue and Benefits

• Issuing of occupancy agreements to new service users

• Working with the finance team to ensure new service users have their rent

accounts established

• Supporting new service user to apply for welfare benefits, including housing

benefit and establish personal charge payments

• Leading on property induction for new service users, including use of

equipment

• Undertaking any necessary legal action, including leading on the pre action

protocol

• Providing weekly/monthly/quarterly performance reports to the Service

Manager

• Undertake daily/weekly/monthly building health and safety checks

• Ensure that all repairs are reported and actioned within the relevant timescales,

keeping service users and support staff aware of progress and maintain records.

• Working in partnership with support workers, Local Authorities and referrers

• Maintain the safety and security of the building, including leading on the

completion of property risk assessments

• To ensure that all the accommodation is kept to a high standard and rooms are

prepared and, available, including to new service users in an emergency

situation.

• Work with the support workers to develop a psychologically informed

environment

• Coordinate the cyclical works process

• Develop supportive and positive relationships with service users and

colleagues

• Work with the service to create move on pathways for service users

SAFEGUARDING: Hestia is committed to safeguarding and promoting the welfare of

adults, children and young people who are potentially at risk, and we therefore

expect all staff and volunteers to do the same. We require all staff to undertake

internal and external safeguarding training throughout their employment with

Hestia.

An in-depth understanding of all aspects of housing management:-

• DWP, revenue and benefits legislation knowledge.

• Rent collection and arrears recovery management, plus an understanding of

the pre action protocol

• An understanding of civil options available to ensure the safety of the building

• Knowledge and experience of move on options for people living in supported

accommodation

• Computer literate with the ability to use electronic recording systems to

accurately record data

• A strong sense of accountability

• A high standard of written and spoken English

• Numerate with the ability to analyse and present financial data to a range of

audiences

• Strong IT skills

• Ability to achieve objective through working in partnership with internal and

external stakeholders

• Able to work sensitively with service users.

• Knowledge and understanding of issues faced by women and children

experiencing domestic abuse