Housing Officer - Camden, Camden, London

Cucumber Recruitment is proud to be recruiting on behalf of one of the UK's leading specialist care providers for a Housing Officer - Camden.

Job Purpose

To deliver a high-quality housing management service across a portfolio of supported housing properties, ensuring customers are safe, supported and able to sustain their tenancies. The role involves managing allocations, lettings, tenancy sustainment, property management and customer engagement while working closely with internal teams, contractors and external stakeholders.

Key Responsibilities:

Allocations & Lettings

• Manage referrals and work with external partners to support effective move-ins.
• Allocate properties in line with eligibility criteria, affordability assessments and landlord checks.
• Ensure void properties are re-let promptly to maintain occupancy targets.
• Support new customers with tenancy sign-up, documentation and settling into their accommodation.
• Conduct property viewings and explain tenancy responsibilities and house rules.
• Monitor new tenancies to ensure customers are engaged and maintaining their agreement.

Housing Management

• Manage void properties and coordinate refurbishment works to ensure properties are ready to let.
• Report, monitor and follow up on repairs and maintenance issues.
• Liaise with contractors and colleagues to coordinate planned maintenance programmes.
• Carry out regular property inspections and ensure communal areas meet required standards.
• Support customers experiencing tenancy-related issues and take appropriate action where necessary.
• Manage anti-social behaviour cases and tenancy breaches in line with policies and procedures.
• Prepare documentation and case records for enforcement action or court proceedings when required.
• Provide tenancy sustainment advice, including support with benefits and accessing relevant services.
• Promote customer involvement and gather feedback to improve services.
• Recognise safeguarding concerns and take appropriate action in line with procedures.
• Monitor and support compliance with health and safety requirements.

Administration

• Maintain accurate customer records, case notes and housing management systems.
• Produce reports, correspondence and other documentation as required.
• Support daily operational activities, including reception and telephone duties when needed.
• Ensure all records are updated and maintained to a high standard.

Essential Requirements

Suppliers should look for candidates with:

• Previous experience within Housing Management.
• Experience supporting vulnerable individuals or customers with complex needs.
• Knowledge of tenancy management, allocations, voids and repairs processes.
• Experience dealing with tenancy breaches, anti-social behaviour and challenging situations.
• Strong customer service and communication skills.
• Ability to work independently and make informed decisions.
• Good administration and IT skills, including maintaining accurate records and producing reports.
• Resilient, empathetic and customer-focused approach.
• Full ability to travel between properties as required.

Desirable Requirements

• Knowledge of housing legislation and regulations.
• Understanding of welfare benefits and tenancy sustainment.
• Experience working within supported housing, care or support services.
• Experience managing complex caseloads and working in challenging environments.

Key Skills

• Housing Management
• Tenancy Sustainment
• Allocations & Lettings
• Void Management
• Anti-Social Behaviour Management
• Safeguarding
• Customer Service
• Stakeholder Management
• Report Writing
• Property Inspections
• Health & Safety Compliance
• Case Management

Must Have showing on the CV

Candidates should clearly evidence:

• Housing Officer or Housing Management experience.
• Management of tenancies, voids and allocations.
• Experience supporting vulnerable residents.
• Handling ASB, tenancy breaches and customer disputes.
• Working with contractors, local authorities and support services.
• Strong record keeping, reporting and compliance knowledge.

Why Apply?

This is a meaningful, hands on role where you'll make a real difference to vulnerable individuals working towards independence, with the backing of a well established housing provider and the opportunity to extend beyond the initial 8 week contract.

What's on Offer:

Location: Office Based - Travel Required to Clients 
Contract: Temporary 
Reporting To: Service Manager

Salary - £43,777.03