Support Officer - Camden  (Temporary Contract - 2 to 3 Months), Camden

We are seeking an experienced Support Officer to provide temporary cover whilst a permanent recruitment process is completed. The successful candidate will have experience of support planning, managing a caseload and working with vulnerable adults in a supported housing environment.

The post holder will manage a caseload of up to 10 customers, delivering person-centred support to promote independence, wellbeing and positive move-on outcomes.

Key Responsibilities

• Manage a caseload of up to 10 customers.
• Complete customer assessments, support plans and risk assessments.
• Develop and review tailored support plans using SMART objectives.
• Deliver structured key-working sessions and support interventions.
• Support customers to develop independent living skills, budgeting and tenancy sustainment.
• Assist customers in accessing education, training, employment and community services.
• Support customers with benefit applications, income maximisation and housing-related matters.
• Work collaboratively with internal teams and external agencies to deliver positive customer outcomes.
• Maintain accurate, timely and comprehensive customer records using IT systems.
• Ensure safeguarding concerns are recognised, reported and managed appropriately.
• Promote equality, diversity and inclusion in all aspects of service delivery.
• Support customers with medication management where required and maintain associated records.
• Contribute to housing management functions including void management, rent monitoring and tenancy support.
• Participate in regular reviews, team meetings and training.
• Work flexibly on a rota basis, including evenings and weekends.

Essential Criteria

• Previous experience working with vulnerable adults in a support, housing or care setting.
• Experience of carrying out assessments, support planning and key-working.
• Understanding of safeguarding responsibilities for adults and children.
• Knowledge of housing-related support and tenancy sustainment.
• Strong communication and interpersonal skills.
• Good IT skills, including Microsoft Word, Outlook and case management systems.
• Ability to manage a varied workload and prioritise effectively.
• A person-centred, solution-focused approach to supporting customers.
• Ability to work independently and as part of a team.

Desirable Criteria

• Experience working within supported housing or homelessness services.
• Knowledge of Trauma-Informed Practice and Psychologically Informed Environments (PIE).
• Understanding of housing benefit and welfare benefit systems.
• Experience supporting customers with complex or multiple needs.
• Experience of group work and customer engagement activities.
• Knowledge of CQC-regulated services and medication administration.

About the Candidate

We are looking for an individual who:

• Has a genuine passion for supporting vulnerable people.
• Demonstrates empathy, resilience and professionalism.
• Can build positive and trusting relationships with customers.
• Is proactive, organised and able to work in a fast-paced environment.
• Is committed to achieving positive outcomes and promoting independence.

This is an excellent opportunity for an experienced Support Officer who can quickly become part of an established team and provide high-quality support during a period of service need.

Location: Arlington House, 220 Arlington Road , Camden, London NW1 7HE
Hours: 37.5 hours per week
Working Pattern: Rolling rota (including early shifts, late shifts and weekends)
Rate: £28,505.08 per annum 
Contract: Temporary assignment (approximately 2 to 3 months)