Service Manager — Supported Housing | Care & Support
Salary: £39,340.77 per annum (pro rata)
Duration: 1 month sickness cover initially, with potential extension
Start: ASAP
Location: London (Arlington Service)
Are you a natural leader with a passion for supporting vulnerable people to achieve their best? We're recruiting a Service Manager to lead a dedicated team delivering a person-centred, trauma-informed supported housing service.
About the Role
As Service Manager, you'll lead and develop your team, manage service delivery against contract and performance targets, and ensure customers are supported to build towards independence and positive outcomes.
What You'll Be Doing
- Line managing and developing your team through regular supervision, performance reviews and reflective practice
- Managing the service day-to-day, including budgets, rotas, compliance and reporting
- Recruiting and onboarding great people, including relief and agency workers as needed
- Overseeing housing management, including allocations, rent collection, void management and tenancy sustainment
- Leading a person-centred, trauma-informed approach to supporting customers towards their goals
- Building strong relationships with stakeholders, partners and the local community
What We're Looking For
- Experience working within supported housing with vulnerable and diverse customer groups
- Strong leadership, communication and conflict resolution skills
- Confident decision-maker who thrives in a challenging, fast-paced environment
- Competent IT skills, including reporting and outcomes data
- Desirable: team management experience, budget responsibility, contract/KPI management, or a relevant care/housing qualification
