Deputy Care Manager, Stockport

Location: Stockport, SK1 3TS
Position: Fixed Term Contract
Salary: £14.30 per hour

Job Description

Job Title: Office based Night Manager

Department: Operations Reports To: Operations Manager

Working with a National Charity that improves the lives of people with learning disabilities. As a Night Manager, you will play a vital role in providing overnight support and answering queries from care homes. You will be responsible for ensuring that all inquiries are handled promptly and professionally, and that residents receive the care they need. You will also be responsible for maintaining a safe and secure environment for all residents and staff.

Responsibilities:

  • Answer and respond to inquiries from care homes promptly and professionally
  • Escalate complex issues to the Operations Manager in a timely manner
  • Maintain accurate records of all inquiries and interactions
  • Monitor the safety and security of the premises
  • Assist residents with any needs that arise during the overnight hours
  • Follow all company policies and procedures

    • Qualifications:

  • Minimum of 2 years of experience in a customer service or in a care environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and decision-making skills
    • • Ability to work nights and weekends

    Benefits:

  • Competitive salary and benefits package
  • Opportunity to make a positive impact on the lives of others
  • Chance to learn and grow in a challenging and rewarding environment
  • Career progression within a growing company
  • Working a close knit team of 6
  • Rolling rota of 3 nights a week done upto 6 weeks ahead.
  • Social care experience working as a team leader/senior level in care for more than 2 years.
  • Proven experience of paper and computerised systems and record keeping
  • Experience of working within health and safety guidelines
  • Experience of working within an office-based environment
  • Good verbal communication skills
  • Ability to organise and prioritise a busy workload
  • Ability to use your initiative, problem solve, make decisions within policy and be adaptable
  • Ability to manage customer complaints/queries efficiently and effectively
  • A good knowledge of Microsoft Office, particularly Microsoft Word and Excel
  • A high standard and understanding of written and spoken English
  • Experience of working within health and safety guidelines

    • Sorry, this role is no longer available to apply for.