Registered Service Manager, Grimsby

The Registered Service Manager will lead the operational management of seven learning disability services across North East Lincolnshire both in supported housing and the community. These services have been developed to meet the unique needs of people who have a learning disability and/or autism and other needs, including mental health needs, physical disabilities and behaviours which may challenge.

As the Registered Service Manager you will ensure that our services are of the highest quality, and meet all CQC standards and contract requirements. You will demonstrate this through co-ordinating comprehensive quality and contract monitoring processes. You will ensure that the care and support delivered is truly personalised and provided in accordance with agreed care plans, enabling service users to enjoy wellbeing, quality of life and develop community connections. You will promote and re-inforce a culture of responsive, person-centred practice and active support across the service, with relationships based on respect and unconditional positive regard.

Your role will include responsibility for:

• Recruitment and selection of staff matched to needs of service users
• Management and support of a team of senior staff
• Deployment of staff to meet the needs of service users
• Team building and maintaining a highly motivated workforce
• Ensuring continuous, reliable and consistent service delivery at all times
• Meeting assessed needs and maximising positive outcomes for all service users
• Performance management
• Auditing and Quality Assurance
• Compliance with CQC & commissioner expectations and standards
• Effective Contract management
• Effective prevention and management of incidents
• Positive risk management
• Staff support, supervision, coaching and training
• Excellent customer care for all stakeholders

You will be expected to have regular direct contact with service users and attend reviews and meetings. You will be required to oversee staff deployment and rotas and to work in a flexible manner yourself, including working evenings and weekends. You will develop a clear understanding of the commissioned hours for the services and completion of invoicing.

Qualities required:

• At least three years relevant experience of supporting people with learning disabilities and/or autistic spectrum conditions.
• At least two years’ experience of managing and supervising staff.
• A relevant professional or practice related qualification (such as NVQ/H&SC Diploma level 4 or 5).
• A degree or equivalent academic qualification.
• Emotionally intelligent with a warm, positive and person-centred approach and the ability to build trusting relationships with service users, their families, staff and partner agencies.
• A demonstrable commitment to person-centred values and the ability to maintain an open, reflective and accountable culture underpinned by ethical practice, dignity and rights.
• An understanding of the needs of people with a learning disability, autistic spectrum conditions and other needs.
• Knowledge of CQC requirements and care standards and the ability to embed these standard, agency policies and person-centred values across all services.
• An understanding of the principles of person-centred active support and person centred practice.
• Knowledge of relevant legal and good practice frameworks (MCA, DOLS, MHA etc.) and ability to apply these to supported living.
• A commitment to open, ethical and accountable practice. A strong personal duty of care and work ethic and a willingness to go the extra mile to achieve positive outcomes for the people we support.
• An understanding of positive risk management and effective safeguarding practice.
• Ability to lead, motivate, supervise and support staff and to coach and train staff and students on placement.
• Ability to deploy staff effectively according to the needs of services users and to devise efficient staff rotas.
• Ability to set and communicate targets for staff and delegate effectively.
• Experience of managing supported accommodation or other care environments to a high standard of safety and comfort.
• Good written communication skills with the ability to write professional case summaries and reports and demonstrate excellent assessment and support planning skills.
• Emotionally intelligent and resilient with good interpersonal skills, including the ability to communicate persuasively and effectively and to actively listen to others and respect their views.
• A good knowledge of mental and physical health conditions and the ability to develop Health Action Plans and specific health protocols
• Experience of managing successful transitions from and into services is essential.
• Ability to facilitate and contribute to Person Centred Planning and review processes and to formulate SMART goals.
• Knowledge of QA approaches and experience of auditing care records, reviewing and evaluating practice and service delivery.
• Good organisational skills with the ability to organise own workload effectively and to work independently
• Ability to liaise professionally and collaboratively with families, the multi-disciplinary team and external agencies and to build positive community links and connections for service users
• Commitment to anti-discriminatory practice and to providing services which respect the rights and needs of all individuals
• Possession of good physical health and sufficient mobility to undertake moving and handling tasks as required
• Possession of a current, clean driving licence and willingness to drive
• Willingness to work flexibly to meet the needs of the service, including evenings and weekends as required
• Willingness to be part of the local on call and Duty Manager service on a rota

Hours: 37.5 hours per week, to be worked flexibly to include some evenings and weekends, according to the needs of the service.

Salary: Up to £31,077pa (depending on experience, qualifications and current salary).