Registered Manager , Tameside

We are recruiting on behalf of Creative Support for the role of Service Manager. You will lead a team to provide respectful, person-centred care tailored to the unique needs of each client. Oversee individualised care plans, ensure high-quality support, coordinate with healthcare providers, and promote a positive, inclusive environment that enhances the well-being and independence of our clients.

We are seeking a warm, compassionate and proactive Extra Care Registered Manager to provide person-centred care and support to our services users.

The Tameside Extra Care Services comprise of four extra care sites across the Tameside borough and we now have a newly created role at each of the four sites: our Dukinfield service, our Ashton Under Lyne service, our Stalybridge service and our Droylsden service.

Being the CQC Registered Manager, you will be responsible for the operational management of these sites which are supported by an Extra Care Coordinator and Extra Care Senior at each site.

The Role:

• You will be responsible for the operational management and quality of the service. You are expected to collaborate with the Operations Manager, Service Director, Social Services and other stakeholders. You will ensure that CQC care standards are met and the highest level of customer service is provided.
• You will ensure a flexible and empowering service to meet the needs of clients and work with housing providers and families to promote a positive atmosphere within the schemes and encourage social activities on site and connections with the wider community
• Maintain a person centred and flexible that promotes privacy, dignity, independence and preferences of clients.
• Ensure that respectful personal care is provided in line with client preferences and right to privacy and dignity. Ensure that care is reliable, skilled and sensitive and is delivered at times which meet the needs and preferences of clients.
• Match staff to clients, taking account of their needs, preferences (including gender preferences), interests and lifestyle. Ensure that clients with complex needs have a Key Worker with the appropriate skills and personal qualities.
• Promote awareness of the service and respond to enquiries and referrals. Undertake need and risk assessments. Contribute to the Allocations Panel, collaborating with housing providers to fill vacancies according to the service aims and specification and ensure best value to the commissioners.
• Ensure that clients have regularly reviewed and evaluated person centred care plans. Monitor content and implementation of plans and satisfaction of clients with their planned and delivered care. Ensure that the service is appropriate and responsive to the changing needs and preferences of clients.
• Ensure that clients receive appropriate, high quality care and support to meet their needs, drawn from internal and external services available. Make referrals to specialists and agencies to ensure that individual needs are identified and met. Ensure that clients are effectively linked into Care Management, CPA and other planning mechanisms where appropriate. Raise awareness of client rights as citizens to health and social care and universal services.
• Ensure client support with ordering, taking and storing prescribed medication. Liaise with GPs, pharmacists and community nurses and ensure that side effects and medication concerns are reported. Ensure that medication ordered on behalf of clients is checked, recorded and safely stored. Ensure that staff are competent in supporting clients with medication, that they encourage clients to self-medicate where possible and that where direct assistance is required staff follow guidelines for administration and recording outlined in the client’s prescription, their Care Plan and Creative Support’s Medication Policy.
• As the Registered Manager for the service you will lead staff to ensure that the highest levels of performance and standards of work are achieved and that the service is delivered in accordance with individual care plans, the contract specification and CQC requirements.

Experience Required:

Significant practitioner and/or management experience, skills and knowledge in one or more of the following areas:

• Services for older people/people with dementia/memory loss
• Residential day or community services for older people
• Extra care or home care services for older people
• Prevention and re-enablement services for older people

• Experience of supervising and being a role model to staff and plan rotas to meet the needs and preferences of service users
• A relevant professional qualification (e.g. Diploma in Social Work, RMN/RGN, NVQ 4/5).
• A degree level or post- graduate qualification
• A warm, person centred and respectful approach to working with older people
• Ability to assess needs and devise and implement outcome focused care/support plans
• Ability to work positively and collaboratively with colleagues, service users and their families, professionals and stakeholders
• Skills and confidence in networking and developing partnerships with external colleagues and agencies
• Excellent written and verbal communication skills and the ability to listen sensitively to others
• Ability to produce high quality written reports within deadlines
• Excellent IT skills with the ability to contribute to a computerised record keeping system
• Working knowledge of computer applications and ability to use computerised record keeping system
• A commitment to equal opportunities and the promotion of anti-discriminatory practice
• Willingness to work flexible hours to meet the needs of the service

Hours: Full time hours (37.5 hours per week) to be worked flexibly according to the needs of the service. It is expected that you will have close and regular contact with clients and will work occasional early shifts, evening shifts and on weekends.

Benefits of working with Creative Support:

A one-off bonus of £100 upon successful completion of the 4-month probationary period.

Competitive pay and a pension with company contribution and 28 days annual leave,

Company paid enhanced DBS for all staff

Free employee support programme

All our staff are supported 24/7 by our out-of-hours teams

Support to complete the nationally recognised Care Certificate and Social Care Diploma