We are seeking an enthusiastic Extra Care Coordinator to support management in leading Extra Care services in the Tameside Borough. The scheme focuses on providing integrated, holistic care and support to older people with care and support needs. Needs may include dementia, mental health needs, physical disabilities, learning disabilities and complex health needs. The scheme consists a number of one bedroom and two bedroomed self-contained flats, over three floors with a proportion of individuals receiving a care within the service. Part of your role will be on the floor completing direct support which will include the use of a variety of mobility aids, personal care, medication management, accessing the community, client’s finances, shopping and laundry.
You must be willing to embrace all aspects of the role including, but not limited to, providing support with personal care and domestic tasks, and supporting individuals to access work, education and social opportunities. We value the personal skills and interests you bring to the role and to the lives of the people we support, such as, sports and outdoor pursuits, creative arts, music, and cooking to name but a few.
You will receive a full local and corporate induction, and attain a level 3 certificate in ‘Preparing to Work in Adult Social Care’. On completion of your probationary period, you will automatically be enrolled onto the Level 3 Diploma in Health and Social Care. You will also have the opportunity to discuss your training and development needs during regular supervision and appraisal meetings.
The role :
- With support from the Extra Care Registered Manager and other senior colleagues, you will ensure that CQC care standards are met and the highest level of customer service is provided.
- Lead shifts, ensuring the support staff effectively meet the needs of clients and promote a positive atmosphere within the scheme.
- Assist clients with activities of daily living including shopping, meal preparation, domestic tasks, laundry and ironing, finance management and participation in community activities.
- Provide direct respectful and dignified personal care and the use of mobility aids including supporting clients with washing, dressing and toileting
- Maintain a person-centred and flexible service that promotes privacy, dignity, independence and preferences of clients.
- Match staff to clients, taking account of their needs, preferences (including gender preferences), interests and lifestyle. Ensure that clients with complex needs have a Key Worker with the appropriate skills and personal qualities.
- Ensure that clients have regularly reviewed and evaluated person-centred care plans.
- Monitor content and implementation of plans and satisfaction of clients with their planned and delivered care. Ensure that the service is appropriate and responsive to the changing needs and preferences of clients.
- Ensure that clients receive appropriate, high-quality care and support to meet their needs, drawn from internal and external services available.
- Ensure that clients maintain existing skills and that staff promote re-enablement and maximise independence.
- Ensure appropriate 24-hour response in the event of emergencies and requests for assistance via emergency alarm/pull cord system or other means. Ensure that staff understand their duty of care in respect of medical and other emergencies and are confident in contacting emergency and on-call services.
- Ensure that clients are supported in managing their physical and emotional wellbeing and meeting their health care needs.
- Ensure that clients receive prompt medical attention for physical or mental health concerns. Promote regular health care checks and effective management of long-term health conditions.
- Enable clients to make healthy lifestyle choices and stay active and engaged with others.
- Ensure client support with ordering, taking and storing prescribed medication.
- Liaise with GPs, pharmacists and community nurses and ensure that side effects and medication concerns are reported.
- Ensure that medication ordered on behalf of clients is checked, recorded and safely stored.
- Ensure that staff are competent in supporting clients with medication, encourage clients to self-medicate where possible, and where direct assistance is required, staff follow guidelines for administration and recording outlined in the client’s prescription, their Care Plan and Creative Support’s Medication Policy.
- Enable clients to plan and experience dignified, comfortable and person-centred end of life care which meets their preferences and cultural, spiritual and other needs.
- Promote warm, respectful and trusting relationships with clients and families and encourage them to express needs, views and concerns.
- Ensure involvement of families in planning and reviewing care and support according to client preferences.
- Ensure that staff respect individual rights and entitlements of clients and ensure that people requiring external advice, representation and advocacy are referred to appropriate services.
- Ensure positive promotion of the scheme and client use of community resources and integration into the community.
- Promote an atmosphere which is tolerant, inclusive and free from racism, discrimination, bullying and harassment and encourage respect for human rights, difference and diversity.
- Encourage assistive and personal technologies to increase independence and enhance quality of life.
- Ensure that emergency buzzers, pull cord/pendant alarm systems, assistive technologies/telecare and mobility aids/equipment are inspected and fully functioning and that staff and clients are trained in their use.
- Ensure that relevant contact numbers are accessible to staff to report faults with systems/equipment.