Our client is seeking an experienced and proactive Field Care Supervisor to support the safe delivery of domiciliary care in the community. This is a hands-on, client-facing role focused on assessments, reviews, supervision, quality monitoring and responsive intervention. You will work closely with Care Co-ordinators, Senior Care Supervisors and external professionals to ensure care remains safe, coordinated and person-centred.
Purpose
To ensure the safe, effective and person-centred delivery of care by completing assessments, reviews, spot checks and competency monitoring of carers within an allocated patch, supporting compliance with CQC standards, safeguarding requirements and local-authority expectations.
Core Responsibilities:
- Assessments & Reviews – Complete initial assessments, reviews and risk assessments within agreed timeframes; ensure care plans are accurate, person-centred and reflective of current needs.
- Spot Checks & Observations – Undertake planned and unannounced spot checks of carers in the community; document findings, provide feedback and follow up actions.
- Emergency & Responsive Visits – Attend emergency visits following incidents, concerns or service breakdowns to assess risk, stabilise care and report findings to management.
- Multi-Disciplinary Communication – Liaise and follow up with GPs, District Nurses, Social Workers, Occupational Therapists and other professionals to support care delivery, clarify instructions and ensure joined-up working.
- Safeguarding & Welfare – Identify, escalate and document safeguarding concerns in line with policy; contribute to investigations and follow-up actions as required.
- Quality Monitoring Visits – Visit service users to review care delivery, gather feedback and ensure standards are maintained following incidents or concerns.
- Documentation & Reporting – Complete all assessments, reviews, visit notes, spot-check forms and reports accurately and within required timescales using Access and internal templates.
- Collaboration with Office Team – Work closely with Care Co-ordinators to ensure rotas reflect care-plan requirements and changes are communicated promptly.
- Incident Follow-Up – Provide field-based input into incident and complaint investigations, including statements, evidence gathering and action tracking.
- Shift Cover Support – Participate in covering care shifts where required to maintain service continuity, particularly during emergencies or short-notice staff shortages.
- Compliance & Improvement – Support audits, action plans and service-improvement initiatives led by QA and management.
- Professional Conduct – Act as a role model for carers, demonstrating Ablecross values, professionalism and best practice at all times.